Course curriculum
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1
Freshdesk for agents
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2
Getting started
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Welcome -
Getting started with Freshdesk Summary How to get the most of this guide Checking recent helpdesk activity Ticket Summary Metrics and recent activity Today's trends and unresolved tickets widget Customer Satisfaction/available agents/to-do list Private notes for internal sharing Agent collision detection
Pricing options
Explain how different pricing options might be valuable to different segments of your audience.
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Get started now
Free